The information on this website is for Institutional Investors only.

Specifically, the information on these pages should not be used or relied upon by the public of Hong Kong or any other type of investor from any other jurisdiction.

We recommend that you read our ‘Terms and Conditions’ before accessing this website.

Please select the option on the right to confirm you are a Professional Investor in Hong Kong and wish to continue.

Audience

Contact us

Please do get in touch with us if you would like further information about our investment opportunities.

Barnaby Jones
Associate Director, Institutional Business, Asia Pacific

Tel: +852 3725 3194
Email: barnaby.jones@mandg.com


If you have a complaint

We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.

Making a complaint

If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning, faxing or e-mailing.

All relevant details should be set out clearly. Complaints may be addressed to your Client Director or the M&G Chief Executive.

In addition to engaging with your Client Director in the normal manner, you can contact us by writing to: M&G, Unit 1002, LHT Tower, 31 Queen’s Road, Central Hong Kong or by calling us on +852 3725 3188 from 9.00am to 5.00pm, Monday to Friday. For your protection calls may be recorded.

Our commitment

At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:

  • We endeavour to acknowledge any complaint within 5 working days.
  • If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
  • If your complaint has still not been resolved within eight weeks of receipt we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.

Investigating your complaint within M&G

Your complaint will be investigated by a dedicated member of staff who was not directly involved in the matter that is the subject of your complaint. We will ensure that an employee of appropriate seniority who is independent of the matter commences an investigation. We will also, where possible, take the appropriate action to prevent reoccurrence.

If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be more than happy to help you.

We want our customers to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction. We welcome feedback on any aspect of our service.

The information on this website is for Institutional Investors only. Specifically, the information on these pages should not be used or relied upon by the public of Hong Kong or any other type of investor from any other jurisdiction.